Volunteer FAQ

New Volunteers

How do I apply to become a volunteer?

If you are interested in volunteering as a CFMF volunteer, you must complete the following steps:

  1. Fill out an online application form & RSVP to a New Volunteer Orientation (dates will be in the form)
  2. Attend a New Volunteer Orientation. At this session, you will learn about
  • Calgary Folk Music Festival overall & the CFMF Volunteer Program
  • Current volunteer opportunities & how to join the team
  • Following the New Volunteer Orientation, you will be expected to agree to the CFMF Volunteer Contract before you are invited to join our team

Volunteer applications will open March 15, 2019 @ 12 pm

Volunteer application link | click here 
New volunteer instructions | click here 

How old do you have to be to volunteer?

We have volunteer opportunties for folks 13+. Be sure to check the crew's minimum age requirement before you request to join. 

How many hours are required?

It really depends on what crew you are on, and when you volunteer. Be sure to check the crew's hourly commitment in its description before you request to join. 

Pre & post-Festival crews: 24-36 hours
During Festival crews: 16-24 hours

What type of duties can I expect?

Duties will vary from crew to crew.  When you are invited to choose a crew, you can read a general overview to see what to expect. After you are accepted on a crew, your Crew Coordinator will go over duties and expectations in more detail. 

2019 Crew Descriptions | click here

How do I choose a crew?

After attending an orientation session, you will be given instructions on how to request a crew. Depending on the crew's requirements, you may have to undergo an interview, certification or training before you are accepted.

Who do I contact if I have questions?

Once you are accepted on a crew, your main point of contact will be your Crew Coordinator. If you have questions before you are placed on a crew, or can't get a hold of your Crew Coordinator, you can contact our Volunteer Manager via email at emily@calgaryfolkfest.com. 

I signed up for an orientation and can no longer attend. Can I sign up for another date?

Yes, you can! You can choose another orientation date by logging back into your profile.

I can’t attend any of the volunteer orientations. Can I still volunteer?

When you look at the list of orientation dates, you will find a ‘I am unable to attend an orientation’ option. Click on that, and we’ll contact you!

What are the New Volunteer Orientation dates?

April 10, 2019 @ 6:30 pm
April 25, 2019 @ 6:30 pm
May 7, 2019 @ 6:30 pm
May 15, 2019 @ 6:30 pm
May 29, 2019 @ 6:30 pm 
June 2, 2019 @ 1 pm 

Where are the New Volunteer Orientations?

All New Volunteer Orientations are located at Festival Hall: 1215 10 Ave SE

Parking Map | Click Here

Returning Volunteers

How do I confirm my intentions for 2019?

We will be sending out instructions on how to confirm your 2019 intentions after March 11, 2019.

Confirmation Instructions | click here

Am I guaranteed a spot on my crew from last year?

Returning volunteers are guaranteed placement on their crews until April 5, 2019. After that date, they are still welcome to return, but may have to transfer to another area if their crew becomes full. Volunteers who have been marked recontact for 2+ yrs are automatically marked as 'discontinue contact'. If this has happened to you, and you want to return to the volunteer program, you must contact emily@calgaryfolkfest.com and she will assist you with reactivating your account. 

I requested to transfer crews this year. When will I find out if I was accepted?

Returning volunteers have until April 5, 2019 to confirm themselves on their 2019 crew. After that date, we will start to accept transfer requests. This may take some time depending on the crew - some require interviews, certification, etc. Returning volunteers requesting to transfer have crew placement priority over new volunteers. 

Who will be contacting me about my crew?

Once you have confirmed your 2019 intentions, your Crew Coordinator will contact you directly with further crew details. 

Who do I contact if I have questions?

Your first point of contact should always be your Crew Coordinator. If you can't get a hold of your Crew Coordinator, you can contact our Volunteer Manager via email at emily@calgaryfolkfest.com. 

Volunteer Portal

How do I log into the volunteer portal?

Click here for instructions on how to log into the volunteer portal.

How do I update my contact information?

Click here for instructions on how to update your contact information. 

How do I update my email address?

Click here for instructions on how to change your email address.

How do I change my password?

Click here for instructions on how to change your password. 

I forgot my password, what do I do?

Click here for instructions on how to reset your password on the volunteer portal. 

How do I confirm my volunteer intentions?

We will provide instructions on how to confirm your 2019 intentions after March 11.

Confirmation Instructions | click here

Volunteer Benefits

What are the volunteer benefits?

Click here to read the CFMF Volunteer Contract.

During the Festival

When is the Festival?

Thursday, July 25 - Sunday, July 28, 2019.

How do I purchase discounted tickets?

Current volunteers are entitled to a 10% discount off select CFMF & FH tickets. Please call us at 403.233.0904 or drop by our office for more information.

How early should I arrive for a shift?

It is expected that you arrive 15 minutes early to each shift. 

I can't volunteer anymore, what do I do?

Tell your Crew Coordinator and the Volunteer Manager immediately via phone AND email. Failure to properly notify your supervisors may result in removal from the CFMF volunteer program. 

I'm going to be late or miss a shift, what do I do?

Tell your Crew Coordinator immediately. You can call the Festival Office at (403)-233-0904 and we will redirect the message to your Crew Coordinator. You should send a follow up email to your Crew Coordinator and CC the Volunteer Manager at emily@calgaryfolkfest.com. Failure to notify your Crew Coordinator may result in volunteer follow up and possible removal from the CFMF volunteer program.