We're hiring: Volunteer Services Co-Manager

Volunteer Services Co-Manager

Department: Volunteer Services

Reports to: Executive Director

Location: Festival Hall, 1215 10 Ave SE / hybrid as scheduled

Employment Type: Full-time

About the Role

The Calgary Folk Music Festival is restructuring its Volunteer Services department into a co-managed model and we're looking for one of two Co-Managers to lead it. Working in close partnership with your experienced co-manager, you'll share responsibility for the Folk Festival Society of Calgary’s volunteer program. The department leads the management of volunteers from recruitment and training to day-of event support and recognition for all of our programs including Calgary Folk Music Festival, Block Heater and Festival Hall concerts and events year-round. Our volunteer corps of 1700+ folkies is passionate, knowledgeable, hardworking and connected to each other and the organization. It is that connection that leads to our 73% retention rate. The Volunteer Services department is the keystone to the volunteer experience and supporting operations to deliver exceptional musical experiences.

This is a hands-on leadership role for someone with a positive attitude who has strong administrative skills and loves building relationships as much as developing and refining systems. The ideal candidate will be energized by both the strategic and the day-to-day sides of running a volunteer program. We hope to have the successful candidate starting the role in late October 2026.

Key Responsibilities:

Program Leadership & Strategy

• Co-develop and implement volunteer program strategy, policies, and timelines aligned with organizational and event needs

• Track program metrics to evaluate impact and effectiveness

• Design volunteer roles to support operations as needed

• Monitor program budget and ensure compliance in coordination with the Finance Director

• Working alongside high level volunteers to manage timelines and hit program targets

• Support organizational staff in working with Volunteer Managers and Crew Coordinators

• Participate in the hiring and oversight of seasonal summer student for CFMF

Recruitment, Onboarding & Training

• Co-lead recruitment strategy and be a first point of contact for the volunteer community and interested public

• Oversee screening, interviews (when required), orientation, and training for individuals and volunteer crews

• Ensure certifications (e.g. Police Checks, ProServe, Class 4) are complete and up to date

Volunteer Engagement

• Recognize volunteer contributions year round and for all programs

• Resolve or facilitate the resolution of volunteer-related concerns professionally and with a caring approach

Administrative

• Match volunteers to roles based on skills and interests, with a focus on filling leadership positions

• Co-manage volunteer communications, including emails, e-newsletters and volunteer social media accounts

• Ensure critical timelines are being met in the volunteer calendar

• Co-manage FFSC volunteer software (custom built Quickbase), annual portal updates and general volunteer records

• Prepare wrap up docs for each program including survey and final report

Event Support

• Participate in the planning, setup, execution, and strike of CFMF (July), Block Heater (February), Festival Hall (seasonal) and year-round events

• Lead post-event debriefs and carry forward action items for continuous improvement

What You Bring

• Experience in volunteer coordination, human resources, and/or people-centred program management

• Exceptional communication, interpersonal, and organizational skills, with sharp attention to detail

• Confidence in leading and supporting volunteer crews, with and calm and rational approach

• A positive and “can-do” approach to problem solving on a micro and macro scale

• Familiarity with festival and event work considered an asset

• Experience as a current or recent volunteer with FFSC festivals and events will prioritize your application

• Proficiency with Google Suite, Zoom, and Airtable; familiarity with Quickbase is considered an asset

• Ability to work some evenings, weekends, and holidays around our event schedules

• Comfort with physical event work (lifting, loading, setup/strike), ability to lift 25 lbs repeatedly and working outdoors in all weather for CFMF and Block Heater

To Apply:

All applicants must complete a basic administrative screening by clicking this link or cutting and pasting it in your browser: https://docs.google.com/forms/d/e/1FAIpQLSdmnxH4zsZ0m4BVurwauM83WGzQgOfbHDvT2sgUxrAKuwAkzw/viewform?usp=publish-editor

Please upload a cover letter and resume in the screening questionnaire to submit a completed application

In your cover letter, please include salary expectations and if you a current or recent volunteer and with which program/crew

The compensation package for this role includes full benefits and two weeks paid vacation

For best consideration please apply by 11:59pm on September 27, 2026

The FFSC is a vibrant, active, year-round arts organization powered by 14 staff members and 1700+ volunteers that produces the 47-year-old ‘post-folk’ festival annually at Prince’s Island Park, the winter Block Heater festival and concerts and events at our own Festival Hall and around Calgary.

The Calgary Folk Music Festival is an equal opportunity employer who hires without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender identity, sexual orientation, age, marital status, and physical and/or mental abilities. The Festival is committed to ensuring the participation and advancement of members of traditionally disadvantaged designated groups: Black, Indigenous, and people of colour, persons with physical or mental disabilities, and members of the 2SLGBTQIAP+ community.

The Folk Festival Society of Calgary is situated on Treaty 7 Territory, home of the Kainai, Piikani, Siksika, Tsuut’ina Nation, and Îyâxe Nakoda Nations (the Chiniki, Bearspaw, and Good Stoney Bands), and the people of the. This area is also home to the historic Northwest Métis and to the Otipemisiwak Métis Government, Métis Nation Battle River, Nose Hill Métis District 5 and Elbow Métis District 6.